Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

DELIVERY AND TRACKING

How long does delivery take?
Orders are normally dispatched within 24 hours, and take between 2 to 5 working days to be delivered depending on the area you live in.

How can I track my order?
After your order is dispatched, you will receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number does not work, please reply to the email and someone will assist you. You can also send an email to info@medishack.co.za for assistance.

What if my order is lost or damaged?
We will happily replace, or refund lost or damaged orders free of charge. Just send an email to info@medishack.co.za with your order number and someone will contact you immediately. For damaged orders also attach a photo of the damaged product.

ORDER CHANGES AND CANCELLATIONS

Can I change my order?
Yes, if your order has not been sent yet, please contact us and we will be happy to change your order. Orders that have already been dispatched cannot be changed

Can I cancel my order?
Yes, if your order has not been sent yet, please contact us and we will be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.

ORDER RETURNS AND EXCHANGES

Can I return my order?
It all depends on the product, some health and personal care items are exempt from being returned. For this reason, all returns will be handled per case basis. For more information send us an email or visit our Returns and Refund Policy page here.

Can I exchange my order?
It all depends on the product, exchanges can be made up to 30 days after your purchase if it is a returnable product, in its original condition and packaging, and unused. For this reason, all exchanges will be handled per case basis. For more information please send us an email or visit our Returns and Refund Policy page here.

OTHER QUESTION

Please use our contact form or email us at info@medishack.co.za for any questions you may have. We will respond in a flash!

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