Shipping Policy

SHIPPING POLICY

DOOR TO DOOR DELIVERIES

TERMS & CONDITIONS

MediShack sells wellness products to the public via its online site.

Our products are delivered by way door to door delivery by our service provider.

If you have made an order, you will have to carefully insert your delivery address and your contact details. Our courier will deliver the package within 2-5 days.

NB – if you or someone you appoint is not at the delivery address when the product is intended to be delivered the product will be returned and you will have to follow our refund or re-order policy as set out below.

Delivery charges are calculated based on your location.

Orders placed on Fridays to Sundays will be processed on the Monday thereafter and delivery time will be estimated from the Monday and not the day on which the order was placed.

MediShack will in some instances grant you free delivery of your order if the order amount exceeds the free delivery threshold.

If your package is not delivered as a result of our negligence (this excludes incorrect delivery details supplied) we will send you a new order free of charge to you.

WHEN DO I QUALIFY FOR FREE DELIVERY?

All orders to be delivered will qualify for free delivery if you spend R400.00 or more on our shop.

RETURNS:

Requests for returns must be logged within 5 business day of the delivery date of the order.

MediShack will only accept returns if (a) the product that was delivered does not match the product that you ordered (b) the inside contents of your order has been damaged to the extent that quality of the product could be compromised.

Returns will not be accepted if the outside packaging of the product has been damaged as this does not necessarily compromise quality of the actual product.

If you wish to return items in accordance with the above, please send us an email to info@medishack.co.za with your order number and the details of why you require a refund as well as an image or images of the product to be returned.

After having received this email we will arrange with our courier to collect within 5 days of the email or we may elect not to collect the goods and send you a replacement order in any event.

REFUNDS:

Should you require a refund for any reason such refund will carry a R50.00 administration charge, and you will be required to ship the product which was delivered to our elected address before the refund is made.

If the product that is returned has been damaged beyond use upon reasonable inspection, we will not be liable for the refund. You will be entitled to have the goods shipped back to you at your own expense.

NON-COLLECTION OR FAILURE TO RECEIVE AT DELIVERY ADDRESS:

If our courier has contacted you to confirm your delivery address and you are not there to accept the delivery, the package will be returned to the courier’s warehouse.

In this event you may elect to again pay for the delivery of the product, or you may elect to receive a refund for the price paid for the products.

A R50.00 administration charge will be levied on all refunds and you will not be refunded for the delivery costs paid if by your fault the package was not delivered.

If you wish to dispute who was responsible for the failure of the package you may do so by sending an email to info@medishack.co.za and explaining your version of events. This will be cross-checked with the version of the couriers and a decision will be made at the sole discretion of MediShack.